Privacy Policy

Introduction

Xkro Solution Private Limited ("Xkro," "we," "us," or "App") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our escrow services application.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the App.

Data We Collect

Personal Information

We may collect the following types of personal information:

Identity Information: Full name, date of birth, residential address
Contact Information: Email address, phone number, mailing address
Account Information: Username, password, profile details
Transaction Information: Payment details, escrow transaction history, purchase and sale details
Verification Documents: Government-issued ID, business registration documents (for corporate accounts)
Device Information: IP address, browser type, operating system, device identifiers

Data from Third Parties

We may also receive personal information from identity verification services and financial institutions as part of our compliance process.

Why We Collect Data

We collect and use your personal information for the following purposes:

Service Delivery

To provide, maintain, and improve our escrow services and transaction management.

Identity Verification

To verify your identity and comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.

Transaction Processing

To process escrow transactions, payments, and disbursements between buyers and sellers.

Customer Support

To respond to your inquiries, resolve disputes, and provide customer service.

Legal Compliance

To comply with applicable laws, regulations, and legal obligations.

Third-Party Services

We may share your information with the following third-party service providers:

Google Services

Google Analytics - for website analytics and performance tracking
Google Firebase - for app notifications and crash reporting
Google Cloud - for data storage and processing

Firebase (Google)

Firebase Authentication - for user authentication
Firebase Cloud Messaging - for push notifications
Firebase Crashlytics - for app performance monitoring

Payment Gateways

Razorpay - for payment processing
Credit/Debit card processors
Bank transfer services

Identity Verification

Identity verification service providers
Credit bureaus and background check services

Note: We ensure that all third-party service providers are bound by confidentiality agreements and comply with applicable data protection laws. We do not sell your personal information to any third party.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit and at rest
Secure socket layer (SSL) technology
Regular security audits and assessments
Access controls and authentication requirements
Employee training on data protection

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will also retain your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Under applicable data protection laws, you have the following rights:

Right to Access: You can request a copy of the personal information we hold about you.
Right to Correction: You can request correction of inaccurate personal information.
Right to Deletion: You can request deletion of your personal information, subject to legal requirements.
Right to Object: You can object to the processing of your personal information.
Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our App and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our App.

Children's Privacy

Our App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date at the bottom.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Support@xkro.in

+91 8107093963

Near 2 No. School, Suratgarh, Sri Ganganagar, Rajasthan 335804